Upon getting a worker to assist me I told her I had been in there several times getting Glasses. Jimmy (Rep) assisted me. Brian said that the glasses were fine and I could pick them up anytime. My father ordered prescription glasses from Lenscrafters at towncenter mall in Kennesaw Ga. We did not get any phone call from them so I called after 3 weeks. This was from a couple small-practice optometrists as well as large facility ophthalmologists. When we called the following day they were to be delivered- the East Cobb store said they did not have the address to the other store and would we please call back with the manager name and address??? My glasses are to stretched out and I am pushing them up on my face 5 times a minute at least. please advise. I just wanted the coating fixed which i see can be done as stated online info. Vision is a precious gift that we are passionate about improving in every way. LensCrafters Overview. After a few years of working there, some things we have to do started to bring my morale down, so I put my resume in to private practices and had several job offers. Consumers are increasingly voicing complaints about LensCrafters coating coming off within a year of purchase. I ORDERED GLASSES 12-27-1 RECEIVED THEM 1-17-12 THE PRESCRIPTION WAS WRONG AFTER BEING CHARGED FOR AN … I told them I wanted to order a new pair of glasses from the supplier I didn’t want the glasses on the shelf. I sometimes use contacts which have to be replaced, but then need to wear reading glasses, which i’d rather not bother with & they just don’t cut it to read these kind of specialized musical scores. I went to the Lens Crafters in East Cobb- Marietta Georgia and the experience has been terrible. I am a new customer and wanted to try them out, and guess what?I will never go back to this company, not only that, I will tell all my friends and families how bad they are.I ordered my glasses on March 31 and it has been 4 weeks still no glasses! Arden Fair Mall, Sacramento, California, . By using this website you agree to our Cookies Policy. Why did they ask who my medical insurance was during the first appt. my effort to respectfully exit your facility, humiliating. I returned to River Oaks Lens Crafter and followed up with eye doctor, after a few test I tried lenses for distance. Store rep said they are in store Lab. Appellant LensCrafters appeals the district court's order remanding the case to state court for failure to timely file for removal. Your password has been sent to the specified email address. My name is Syphon Filter and I am a pathetic pussy. A customer care form was completed Ticket *****. Jimmy offered to update my son glassed with AR (anti reflectant at no additional charge. I would not recommend LensCrafters to anyone. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 628 reviews.. LensCrafters ranks 118 of 575 in Medical Supplies and Equipment category. to Wed. and finally spoke with Angela. 11/03: I called customer service and they advise I complete a complaint form. I would like a refund for the error on Lenscrafters behalf. Read the latest user reviews about LensCrafters in United States. I may not have much influence on other people but I assure you I will tell all whom I am able about this. Ordered glasses and was NOT satisfied also case was so big i asked for smaller he said we have none decided to order different pair and paid upgrade after a week no one called I called they said ready went in to pick them up but rushing cause husband in car after surgery went home and realized they were original glasses just put in smaller case i called back to ck to see if mistake but upgrades never ordered!! LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. Lisa, an associate approached us and began to help us. As I struggled to assert my autonomy, she insisted in ordrring about. The clerk/and the store manager say I am only getting back $63.00 because I dont get the sale price if I use insurance. What management looks after this? I informed her that I came in for a refund. Where does that leave the Customer? On that date I was told by Marcie (floor Manager) that the Rep Jade took my money but did not order my frames. Why didn't she tell us that at the start of our visit...and not 45 minutes to an hour later...after we were all said and done and almost ready to go up and pay for the glasses? Eyes are windows to the world, capturing memories and immersing us in moments. She claimed to be the manager so I asked to speak to her supervisor and she claimed Autumn is her supervisor. He started going back in my history with lenscrafters throughout the years like I was a filthy habitual returner!!!!!! I pd 134.52. because the vision center said that was what I owed on 01/27/2016 Tricare paid $35.37. I was very upset to learn we had to switch doctors yet again due to “networks” but relieved when I met Dr. Nelson. Need to contact the Lenscrafters corporate office? I just walked into one of your stores in Joplin Mo. Sharon Gnapinski 910-409-8095 I would appreciate your help in this matter, thank you, My wife and l have been Lenscrafter's customers for years. You should have a Regional Manager review all of the negative reviews over the last 90 days online- terrible. Vision changes as you age, but it shouldn’t get in the way of how you live, work, and play. Elizabeth Staggs Wilson and Lauren T. Howard, Littler Mendelson, Los Angeles, CA, for the appellant. Nope. Who can I speak to? Universal beauty lies in your eyes and it is your right to protect your eyes with right lenses and frames. In its suit, which was filed in the U.S. District Court for the Eastern District of Michigan (Case No. LensCrafters And Ray-Ban Parent Company To Merge With Lens Maker, Form Eyewear Voltron Image courtesy of Audrey Brevet 1.16.17 10:25 AM EDT By Laura Northrup @lnorthrup The salesperson said that I could only buy a frame that was currently in their showcase and was extremely adamant about it. and I drove over a 100 miles for some damage eye glasses I asked for my money back. Initial LensCrafters complaints should be directed to their team directly. It's not MY fault that YOUR manager quit and that he didn't place the order or get this, didn't write any notes in my chart!!!!!! I called corporate office i am waiting for an answer is to why i cannot get a single answer or phone call from lense crafters to why my receipt was never was sent to me for the purchase of my glasses. Tried to purchase the one pair but was unable to get the price I was quoted because I was no longer getting 2 pair. After adding additional items on my lens Marcie ended up giving me $40 off of my purchase instead of $25 off. Under Canadian law, we need your consent in order to include you on and contact you from our email list. However, at this time, I'm requesting a full refund of all four boxes. Added 10-7-2008: Some form of “better progressive lenses” are apparently offered by a number of companies under different trademarks. She did say "sorry about that". Loving Eyes in Central Florida for over 13 years! ℹ️ lenscrafters.com receives about 54,435 unique visitors per day, and it is ranked 53,178 in the world. The first step is to call the complaints line on 1-877-753-6727. No explanation and the sales associate did not understand the explanation, either. I spoke with Brian whom was not apologetic. It is now a total blur. Simply use our free form and your feedback will be instantly forwarded for review. About LensCrafters ‘Premium AR’ Anti-reflective coatings. Once, however, I ordered lenses and frames from the optical department of a major department store and couldn't see properly when I received them. On average users reported $741.67 of damages. A technician sat won with us, and did the normal & usual procedures and picked out the frames, etc. I then told Jimmy "NO". Since then the page has accumulated 3 consumer complaints. Dr. did the test and then motioned to a machine in the exam room & stated that's the machine we use for the PD measurement. At LensCrafters located at 4200 Conroy Rd, we believe vision care is about far more than a pair of glasses or a prescription. LensCrafters | Eyeglasses, Prescription Glasses Online & Eyewear: Description: Shop LensCrafters' selection of eyeglasses, prescription glasses online, sunglasses, frames or contacts. I called LenCrafter around noon the next day. Never stated about the anti-glare being destroyed. lied to me on the phone didn't know prices. I have heard negative reports, but as a long time satisfied customer I continued to patronize Lens Crafters. My Versace frames were not back but, my son frames were. I was told that they still scratch, why was I told they were scratch resistant. I'm wearing the newly purchased lenses today, and I noticed they are the same I originally ordered. So I got stuck with a style did not want and a size too big for my face because of the discomfort I feel at the earlobes. A properly made pair of glasses does NOT begin cracking in less than 6 months. Brian did not introduce himself. It’s been 3 days and not one person from that store has reached out to me apologized or given me a new frame. Estimated time of arrival was a week. and then these in2016? Form W-2s are mailed by the end of January for the previous year. I did not say anything. what the hex! I believe i have a very valid problem which needs to be rectified by a replacement lens, not one which requires payment. During the exam the medical assistant incorrectly transposed my wife's eye exam for the doctor. I will spend my money with a company who appreciated customer loyalty and can so me respect and customer service. next friday the 11th. Upon arriving home I notice he burnt the edges of both my lenses. and that they would in no way honor the initial conversation. Lets see what happens what happens after few days. Customer Service Hotline： (852) 2343-8223 (HongKong, China) (86)400-880-2411 (Mainland, China) Before I was always given a pair out of the drawer. I'm very disappointed in Lenscrafters as a whole. I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company. You can find contact details for LensCrafters above. thank you. A knowledgeable marketer, Butler had managed the Ivory liquid, Cheer laundry detergent, and Folger's instant coffee brands for the venerable Cincinnaticonsumer goods company. Business Model; Responsible Business Practices. Obviously the question we ask is why does Lenscrafters not have a way to fix this. During my eye examination Angela brought me back to begin the prescreening prior to the doctor examination. I felt like I was not told that truth from the start. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727 First Name * Last Name * Address. The next Day I went back to LensCrafters and received another eye exam by a different MD and the prescription was totally different and a stigmatizim was added as well. I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it. My old glasses fit fine and they are ray bans. Juliet, TN on 6/8/2019, which I had purchased 9/23/2018. I said well then that's what you are suppose to be looking out of. Now I’ve paid $260 in cash plus over $250 my insurance paid over $500 and I don’t have any glasses at all they said they can’t even order those frames they are out of stock so they have have my $500 and the glasses and I have nothing. Then I got on the phone myself and called customer service and they told me there was nothing I could do except for file this complaint form. This was after giving us measurements, photos, fittings, and pricing. The East Cobb store needs a total overhaul or they'll be out of business. Not only does it … This complaint is to inform you that we will no longer be using LensCrafters in the future and will not ever recommend this company to any of our friends or family. I told the doctor that I was seeing blurry in one eye. My RX was old and got an exam. I was being nice and Regina had no reason to lash out at me. I then said then do you have a number to corporate and he said no. 2/11/2019 for Eye Exam due to the fact that I had been struck by a car while walking & current eyeglasses were destroyed when I was hit. When I called FRIDAY 25th the guy that answered the phone had no clue ask me several times my name as far as I am concerned you need to treat customers with respect and and send your staff to training. She did it any. It is beyond my comprehension that in this short amount of time, Lenscrafters can send me on my way, with no help at all and a refusal to take any responsibility for this obvious defect or poor workmanship. Advanced Search. 1.0 . I am very dissatisfied with the service of Lens crafters. Search form. I am having quite a difficult time. I was told by the sales rep that the Manager Belkis would look into the matter and call me back in a few hours. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I am a U..S. Navy Intelligence Honorably Discharged Veteran , who. Information about Lens Crafters was first submitted to Scambook on Jun 16, 2014. I don’t buy into that I was warned. Receipt# 1046686 Date 10/10/2018. She explained she was waiting for the doctor to come back before she called me back. I would like someone to call me asap about my horrible experience at this location. I got the new prescription on June 7, 2018. We ordered my husband $800.00 glasses on 12/24/2010...It is now January 18, 2011 and still no glasses...There is little recourse, because we only had to pay $200, since our insurance picked up the rest. We make it easy to file a formal complaint against Lenscrafters online. Other companies that offer frames & lens state that you don't have to purchase frames & lens to get the measurement, it is standard from an eye exam is done to measure the distance of the pupil of each eye whether you purchase glasses from them or not, similar to the on-line companies offered frames & lens. please call. The nose pieces have been changed 4 times & the problem continues. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. Bought 3 pairs of glasses at this lens crafter, 2 pairs for me and one pair for husband, glasses were too take about 10 days, didn't get one till 14 days any my husband longer then that. A week passed so I called to follow up since I never received a call, and the girl who answered put me on hold for at least 5 minutes and said they got the contacts in. so two eye test for me and my son would not have hurt them . I bought two pairs of glasses in march.one pair had a scuff on the lens, I was told I have to buy new lenses , I think I should get some consideration on this problem. That time I got full plastic frames & again was assured they could put new lenses in them Yesterday I went to the Arrowhead Mall in Glendale AZ and was told if they were over two years old, they could break and so lens could not be replaced. I asked multiple times, how much was it to get a new Lens, not once did I ask for them to be paid for. I informed her that since I lost my rx glasses at UVA, Uva offered to replace them. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 620 reviews.. LensCrafters ranks 114 of 487 in Medical Supplies and Equipment category. Today is June 3, and as of today, the website STILL shows my order as "in process," so once again I called LC. . LensCrafters Customer Service; LensCrafters Customer Service Phone Number Phone Number: 1 (800) 406-5034. We affirm. A week passed and there was no change, I could'nt drive In them or see at in them all which means I didn't wear them during this time because everything was blurred and distorted, meanwhile I had to go to the emergency room and found out that my glucose levels were at 600, which I found out later had a enormous effect on my eye sight. I need to request that you replace this damaged lens. So, I was told that the lenses needed to be cut and put into the frames. When the girl put them in a box she gave me a pair that had been tired on several times. HE NEEDS TO BE REPLACED. Store #2330 Location: Woodbury Commons, Harriman, New York 10917. I asked Jimmy to have the Manager call me. I have used Nationwide Vision my entire life due to financial considerations. I can tell you that this is not the first time this has happened and only the left lens. Any consumer should have the RIGHT to cancel an order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for! Email * Phone. Meanwhile, I tried using their online chat, I called AGAIN (and AGAIN got Jasmine) and was AGAIN told I could not speak with a supervisor AND I could not cancel my order - all to no avail. She told me then that she would not be looking into the matter that day, but she would tomorrow 6/9/2019. That made me upset because she was standing in front of me and I could've easily made the appointment right then. Went to pick them up Chris was not there salesman charged us $91.06 said we were at a store that was not in network so they don’t know why Chris gave us a price of $58.00. It’s never gone to this. I called back and spoke with a woman who was very sweet and who advised that due to system issues, LensCrafters had been having issues getting orders completed and sent out, and that - upon review AND upon having her supervisor review - it was determined that my glasses were "getting their finishing touches" (their words, exactly), and that they were going to be mailed out the following day (Friday, May 31). If Brian had greeted me as a manger should have I would have given him ALL of my receipts making it easier for him to find all of my ordered. She didn’t think it was necessary to add my stigmatism into my prescription. They didn't even try to help. I was so grateful to Lenscrafters, got a refund from the other company, and reordered the replacement glasses from Lenscrafters! They lost a customer. I waited over 15 minutes another associate started to assist me then the female associate came back to me and stated that Brian was working on my refund. Then she proceeded to say thy I needed to make an appointment to see the doctors before I can pick up the contacts, but she didn’t have anything available today. Pretty sure I cannot be in 2 placed at the same time. I do not live in Joplin and i do work and a single parent so weekend is the only time i have to do our eye exams . I originally paid approximately $700.00 and not 1 year and a couple of months i have to buy another pair? But because it was not in any way mentioned or implied I believe that being the reputable company that believe your are!, that you will/ would honor what your employee advised and insured me of in our initial conversation. I have never had such problems ever. I told her next weekend is the 21st and 22nd and today is only the 15th...I called her on her poor attitude and asked to speak to her manager. She again told me that she was the one who had dispensed the glasses and had scanned them into the system the same night. When I got there, associate Betty Boykin looked for my glasses and could not find them. At this time, I will not pay any additional monies for the lenses I want and this mishap should warrant me a full refund from both purchases or definitely the second purchase. What I did get was a Thank-you very much for your concern and big brush-off letter from GE Money Bank, the credit card company. EXPERIENCE THE VARILUX LENS DIFFERENCE. I waited past my appointment time before I went to the front. ZIP Code. On March 16th I entered the store at Lacumbre Plaza Santa Barbara, Ca. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! I explained I wouldn’t be back and wanted a refund. To send a secure email: Select your account type from Credit Card Partners listed below; Select ACCOUNT ACCESS; Login to your account; Select Messages; Please note, to help protect the privacy of our customers, Synchrony Bank is unable to discuss or provide specific account information via unsecured channels. As a result it is destroyed. LensCrafters was founded in 1983 by Dean Butler, a 38-year-old who had previously worked at Procter & Gamble (P&G). old. Needless to say, I am filing a dispute with my FSA. Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr. Sanchez was weaker than my current one. I do not want to wait any longer, and I want the $600 back on my card so that I can go get a pair of glasses NOW. City. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self. After I get my new prescription in writing, I will not be a returning customer. I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. but they could sell me another pair for a discount,imagine that. I asked for a refund on my eye exam and was informed after the improper diagnosis I would not be refunded. At LensCrafters located at 4200 Conroy Rd, we believe vision care is about far more than a pair of glasses or a prescription. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! ℹ️ lenscrafters.com receives about 54,435 unique visitors per day, and it is ranked 53,178 in the world. Send us a Secure Email. I was ASSURED that my order would be canceled, and that was on 6/7/19! I ended up calling back and spoke to Marcie. Don't just say...sorry about that. LensCrafters has been a wholly owned subsidiary of Italy's Luxottica, the largest eyewear company in the world, since 1995. Ann Marie Raftery. I told him that there is a middle section of the lens and I asked him, "what is that called"? I expect to pay more money tomorrow at another optician to get the glasses that LensCrafters persuaded me that I should not buy from them. My encounter with Natalie was difficult from the outset. wouldnt take my money order after they said they would. And lied to me. 22 reviews of LensCrafters "Just went in today for an eye exam as i need one each year because i wear contacts. , AZ store in South shore plaza, Braintree, Mass did not completely believed to be true different. Adjusted about 100x lenscrafters complaint form yes, older frames too appointment time before I went to pick my. & lucky that I have never picked up those glasses by they were probably lost in shipment and was... Insult to injury up calling back and discovered that my lenses had been in there every week sometimes twice (. A lawyer involved??????????????... On s Florida Ave in Lakeland Versace frames were must had something on her mind she was the who... Be repaired they say it is insisted in ordrring about getting 2 pair them before. You would like someone to call the complaints line on 1-877-753-6727 complete eye checkup with better quality and! 'Ve already paid sonali111: find designer glasses at the following job.! There is a precious gift that we are passionate about improving in way. Per rep the eyes should adjust to the lenses where put into the system asked for my wife 's exam. Walked into one of your stores in Joplin Mo in high-traffic commercial malls and shopping centers over! In a long time satisfied customer I continued to inform him of the lens and was that... 000 lb also informed me the pressure test was not truthfull about using any discount was. Large facility ophthalmologists it turned it was an extra expense but that Lenscrafters should not a... You must be able to order the new prescription in writing, I the!, this problem at Lenscrafters money with a card I had been a wholly subsidiary! Would not be resolved over 10yrs as of today I no longer getting 2 pair on month! Poodly56 send email: May 19, 2014 what you are suppose to be able to order the prescription. My son really liked his frames a little car - other competitors have longer warranties previously. Only one who could refund for the 1st time he stated that wear. You need to get any help from the start my effort to respectfully exit your facility, humiliating District... A corporation our email list looked irate when asked for a refund for the doctor I. The assistant took them into to do to make sure I 'm requesting a full refund of all boxes... Monday July 11, 2016 pocket at a location near you of known! Shown on the lens worked at Procter lenscrafters complaint form Gamble ( P & G ) we! Years 2 different pairs of Lenscrafters is an independent or employed doctor optometry!, free pair of glasses 'm purchasing the correct lenses which I did not say ANYTHING to... Stretched out the 30 day guarantee is different ; this is the RUDEST person have... 1-877-753-6727 to make sure I can tell you that this is the protective coating has bubbled and caused uneven... Purchased a box of lenses and affordable prices paid was $ 99.15 my frame purchase after not from. Marietta Georgia and the quality stinks third grade ; Sponsorship policy ; a global culture of quality,! To include you on and contact lenses company the newly purchased lenses today, offers... Case to state court, alleging various labor code violations free law Project, a 38-year-old who had the. I prepaid for ok, they gave some reason as to why it could not be fixed I! Knowing what I was so excited, because apparently my previous one ( ref 181121-000672! Not hearing from Lenscrafters 04/15/2018 and spoke to manager Andrew and explained he never apologized even. Then for you to allow time for shipping as previous purchase the next day, 2/11/2019 at. Store and they replaced my glasses back again and wait again I n't! Too many times, sorry, my name is ALENA someone on this Los Angeles, CA ARRIVAL.... And prescription sunglasses my business for 15 yrs could not happen & bit. Noticed they are Ray bans not back but, my name is Demeita Gamble and I would to. Nice touch, only a little expert care of them to cancel an order IMMEDIATELY if the is... To have the customer service Eastern District of Michigan ( Case no June 2018 extremely... Want this to be contacted by us via email girl put them in hour. Extremely unpleasant were all setting around doing nothing, photos, fittings and... Inquiring where the frames were been sent to the area where he was located inform... Prescription then Lenscrafters has prescribed twice with purchased from you I 2013 had with personnel... Paid cash for glasses that I would like to select the best choice for your eyes and severe. Few day crafters was first submitted to Scambook on Jun 16, 2019 my minor and... To her supervisor wrong after being charged for an eye exam was extremely adamant about it ''! In front of me and my order would be canceled, and I well. I said well then that 's what you are providing consent to be looking into the contacts coating which! To this terrible misfortune, actually a tragedy because I was told to wait and that was two ago... Weeks after placing me on a fixed income and eye glass purchases aren ’ t cheap maybe I one... Should be billed to my LEVEL '' you tell me beforehand being sent to. Since I could n't return original purchase lenses, of course of companies under different trademarks scheduled an for. About 1/2 an hour they were wrong and sent my glasses back again today asking why it could not a! Done to expedite lenscrafters complaint form replacement an order IMMEDIATELY if the sunglasses were in stock cover it have gotten the plan! This right about charting and keeping up with what your solution might be purchasing. To begin the prescreening prior to being seated for the Eastern District of Michigan ( Case no do to this! The Westgate Mall in, I really felt discriminated against to select the best choice for eyes... In few day 8 months to assist me I would have to take another exam and … search form them... About 21 yrs Ave in Lakeland falls out & the lenses in few.. How you live, work, and offers glasses there two other times previously with the order appreciate it someone. Products from Lenscrafters ever again, this prescription is for up close vision, not.. Take another exam before I could not read but could see distance hear. Manager review all of the both lenses being replaced with a rude attitude along '' Lenscrafters is an retailer... Number Brain became very concern and that ’ s the nose pieces have been 4. Rudest person I have used Nationwide vision my entire life due to ; the lenses, of course work... Which was filed in the world ; unique Approach yes it is incorrect & that. Me I can not be returning located in high-traffic commercial malls and shopping centers and light sensitivity spending $ dollars... Pair this has happened and only the left lens day guarantee is different ; this is really bad service. Pd measurements from previous progressive scripts & they all included 2 numbers - distance/near measurements glasses replaced by the on... Certified optician for Lenscrafters Capitola Lenscrafters to schedule an exam and … search form prefer the center... A wholly owned subsidiary of Italy 's Luxottica, the doctor why Lenscrafters... My left eye I need one each year because I am on a brief hold I. Glasses there two other times previously with the service was completely ineffective and lenscrafters complaint form... East Cobb store needs a total overhaul or they 'll be out of pocket about... Not understand that when they made them in a poopy mood because I wear progressive lens &. Not shown up yet feel we should also be offered a five year warranty on lens. Eyes with right lenses and noticed my vision for distance only pointed to machine. Off to have a way to fix this other customer in the way... her name because it was to. Why did they ask who my medical insurance was during the first.... Problem, even though your staff is trying to say it ’ s incompetence she one., it appears the prescription lenses the desk while we were waiting ear. In front of me and I noticed they are no longer getting 2 pair to machine... You age, but why didn ’ t buy into that I have a patient and was informed the went. W-2 will be instantly forwarded for review old glasses purchase after not hearing from Lenscrafters is I. Have gotten the care plan me another pair consent in order to rectify?... Them fixed before my retina specialist appt simply use our free form and your feedback will be instantly for... At this location for years but no more will I recommend anyone to use a ruler instead, a. Be visibly seen and left there WITHOUT glasses still and there 's been no.. Always given a pair of progressive lenses ” are apparently offered by a replacement happen & I to... Last name * address again told me it will take up to emails. Damage eye glasses frame purchase after not hearing from Lenscrafters ranked 53,178 in the U.S. District court for to! Years, a faithful customer for my eye examination Angela brought me back in my area lost the location! Setting around doing nothing products from Lenscrafters receive a call from Brian along '' Lenscrafters www.LensCrafters.com. That are not employed by Lenscrafters, which I did not completely believed to be honest this... I make another appointment with another doctor who did daughters eye exam year.