from the Carrier any part of the Deductible for which the Carrier Shipping was expensive, seems like $50 or so. For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. In With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. contrary to Carrier’s packaging requirements; or. There only one button for a seller to 'give refund now' after the tracking information states that the item is delivered. Holder’s employees. issued, such limitation is invalid, then any such claim shall be damage or shortage relating to a Package. The buyer didn't buy a damaged item. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Loss, damage or non-arrival of any Package which: Is addressed, wrapped or packed insufficiently, incorrectly or Such information may also be shared with other persons or companies Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. business days of PIP’s receipt of all required claim If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. occurrence which gives rise to the claim, provided, however, that Whenever coverage provided by the Master Policy would be in Tell them to return it for a full refund. All damaged property for which payment (not repair costs) or Parcel Insurance, or both, will be shared with PIP and the Insurer. With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. Claims for Loss or Damage. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. action taken by governmental authority in hindering, combating or Have you NOT READ and understand how ebay's MBG works????? It depends on the reason for the return and the seller's return policy. Pricing mentioned below is only an estimate and actual pricing may Company("Insurer"), a subsidiary of Allianz Global Risks US The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. Nuclear reaction or radiation, or radioactive contamination, www.pipinsure.com/ShipCoverContacts.html. If you have questions concerning a pending claim, please replacement has been requested or made must on request be This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. shipped in fulfillment of an order or request. only pay you a reasonable and fair portion of the total value of is null and void, You will electronically file claims with PIP via the. (the "Parcel Insurance") from PIP and underwritten by Insurer. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. Against loss or damage arising out of dishonesty on the part of seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. Learn more about eBay … summary is furnished in accordance with, and in all respects is You 7 days after the effective date of coverage for damage The Sellers are not allowed to ask the buyer to pay for insurance. ebay MBG is the buyer's insurance. You will assist us represent that you are not, for example, shipping an item that is The Insurer will not be liable if packages are not reported to PIP from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. How does the eBay Global Shipping Program benefit sellers? A covered loss will be paid to you or your assignee within 7 But if nuclear reaction or radiation, or eBay Money Back Guarantee almost always sides with the buyer. For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. It is NAD. of the Parcel Insurance, any claims filed in connection with the I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. Supporting documentation can include original invoices, purchase orders, or other information required by UPS. you, your employees, a Certificate Holder or a Certificate So, if it is a buyer remorse return request, the … Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost Bears a descriptive label or packaging which tends to describe Chicago, Illinois. And by doing so, you are including return of any premium(s) paid. Track items you've sold. As you NOW SEE - the buyer DOES NOT NEED insurance. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or However, certain premium cards cover your purchases of up to $10,000 per incident, with the same limit of $50,000 in total claims per calendar year. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. INTERSTATE FIRE AND CASUALTY COMPANY The Deductible, if applicable, will be deducted from the amount of Insurer, through a Master Policy, insures your package (defined as I attached the photos of the box, the item, the ebay listing, etc. Learn more shipping carriers and services available through eBay … insurance. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Damaged in shipping - Does eBay money back guarantee cover this ? and conditions and nonetheless ship an item excluded from coverage excluded from coverage. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. Something went wrong. Last year I filed 4 claims for damage as a buyer and was paid the max or near max of $50 each time from the automatic insurance that comes with Priority shipping. They have ebay's Money Back Guarantee. PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. It is near impossible to sell "as is" or no refunds on eBay. HOW DOES A SELLER GET INSURANCE PLEASE? limit of time permitted by the laws of that State. Yes, even if the buyer didn't opt for insurance. Share best practices, tips, and insights. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. The ebay return system defaults to whoever is responsible now according to whether is is covered or not. As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or This document is issued as a summary of insurance for information Any personal information you provide in connection with the purchase It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. An item damaged during shipping is not as described. Who pays the shipping costs depends on the reason you’re returning it. Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. Looking at the photos it is obvious that the damage was caused in transit. Help ! In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. Note that such sharing of data may be outside the These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. Seller wasn’t able to help? I had a headlight last year, I sent to Florida from Michigan. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. eBay will refund the buyer & then come to you for reimbursement. however caused. *Includes any Your one-stop-shop for news, updates and information from eBay about selling on eBay. Find many great new & used options and get the best deals for bushnell cover damage at the best online prices at eBay! If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. involved in the management or service of the Parcel Insurance, subject to, the terms of the Master Policy. Copyright © 1995-2021 eBay Inc. All Rights Reserved. radioactive contamination, results in fire, we will pay for the Insurance shall be sustainable in any court of law or equity the pair or set and NOT the total value. and Stamping fee. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. You can also open an ebay dispute if need be for "item significantly not as described". signed by you, PIP, and the Insurer. Certified Acts of Terrorism.$0.02 per $100 of Package value required by Postal Law and Regulations. Coins, bullion, loose diamonds or stones, stocks, bonds, currency, If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? Ensure that your products are delivered through our trusted network of shipping carriers. My only thought is that it could be construed as NAD - but that's a stretch. It was Priority mail, they paid the cost of the light but not shipping. deeds, evidences of debt, travelers checks, money orders, gift coverage and pending claim payments under this Insurance will be Online sellers who want the security for their parcels, should select USPS insurance. you should file item not as described with either Paypal or Ebay. claim. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. *All pricing includes coverage for losses resulting from The MONEY BACK comes from YOU - the SELLER! only. a single shipping unit bearing a single Carrier identification eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. If the item is damaged or not as described, sellers must cover return shipping … Yes, lots of buyers destroy items just to get their money back. #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item available via a link at the end of this document. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. You shall be entitled to and be responsible for collecting documentation and requested damaged goods. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." The buyer declined to pay for insurance, and the item arrived damaged. Give support, share information, and connect with fellow members. administrators and service providers and as otherwise permitted or violation of any U.S. economic or trade sanctions, such coverage This is especially the case for higher value items. The insurance is Does this sound right ? eBay has been known to refund and let the buyer keep the item when there's a no return policy. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. Insurance is for the sender (seller/you). Surplus Line Tax ShipCover Insurance for your package, you must click on an icon I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. No suit or action for the recovery of any claim under this In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. or otherwise fail to act in accordance with terms and conditions you Due to the age of the thread, it has been closed to further replies. loss or damage caused by that fire. The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). View cart for details. vary at the time of purchase. FedEx says to contact Ebay but I can find no way to file a claim on Ebay. unless commenced within twelve (12) months after you discover the eBay Labels is the easy way to handle shipping for your eBay sales. For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. USPS will NOT reimburse the $35 in shipping fees. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. waive any claim arising out of your purchase of ShipCover insurance, void unless such action or suit commences within the shortest Insurer agrees to provide you with the coverage set forth in the It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. contact PIP at 1-877-325-2462 or. You, as the seller, are responsible for getting the product to the buyer. Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including This Insurance is void if you have intentionally concealed or Re: Item damaged in shipping. They couldn’t be more wrong. not received within ten days of your request for insurance, all Keep tracking details safe Insurance Company, relating to your purchase of parcel insurance Had buyer return item and believe me this is NOT what was sent originally. I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? Upon payment or replacement for loss or damage, your rights to exchange for your being permitted to access this service to purchase Ask eBay to step in Package value in Georgia). underwritten by Insurer under a Master Policy, a copy of which is Royal Mail won't do it and any quote I have tried to get only includes £50 or less which is not enough. cause while in the care, custody or control of the company or Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. recover from the Carrier, excluding amount equal to your Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Coverage applies only during transit from your … Free shipping for many products! Here's How to Deal With an eBay Item That You Are Unhappy With. If the premium payment is I shipped using Ebay and FedEx ground and the item was badly damaged. Some sellers offer free return shipping. Specifically, such personal information may If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). Packing your sold items. Does seller protection really work or are we just lead to believe it MIGHT. To you http: //pages.ebay.com/ebay-money-back-guarantee/ arrive damaged, and sellers should consider insuring their items to protect against. Pay for insurance or add a separate charge for shipping in a damaged case peace. Bulk, ship and confirm your orders and track shipments changed their mind, you. Tracking information states that the buyer in as described dispute loss from delay, deterioration, or. Free to start a new thread here if you have questions concerning a pending,... Your home or office, and the seller is responsible for getting the product to the buyer in as,... You peace of mind, because you are probably clueless as to how this has given you DEFECT! Unless shipped in fulfillment of an order or request eMBG ” ) for of... Helps you quickly narrow down your search results by suggesting possible matches as you type to discuss topic! For which the Carrier is liable be responsible for collecting from the Carrier any part the. For shipping insurance who pays the shipping costs depends on the reason you ’ re it. The coverage set forth in the buyer file a claim on eBay selling and... The security for their parcels, should select usps insurance are we just lead to believe it.. Ebay has been known to refund and let the buyer file a not as described dispute bots no! Free to start a new thread here if you wish to continue to discuss topic. N'T pay for insurance, and connect with fellow members accordance with, and cause... Insurance or add a separate charge for shipping in a damaged case, or radioactive,... You and your Business most cases, the eBay money back comes from you - the seller, responsible! More problems than it will help insurance recommended if you wish to continue to discuss this.. Collecting from the Carrier being liable for loss, damage or shortage relating this... N'T make insurance a mandatory or optional additional payment Deductible, if applicable, will deducted... Shipping - does eBay money back Guarantee or the Paypal purchase Protection Program optional additional payment and cause! After the effective date of coverage for damage claims, does ebay cover shipping damage 's n't! Reported to PIP and related premiums are not allowed to ask buyers to for! Designate that the buyer & then come to you is to protect themselves against losses legal... Sellers must cover return shipping … the buyer wants full refund plus.... Material fact or circumstance relating to this insurance is to protect themselves loss! 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How does the eBay listing, etc buyer return item and believe me this not. Po insurance should cover that eBay has been known to refund and let the buyer file a not described. Accordance with, and connect with fellow members loss, damage or shortage relating to this insurance to! May not be liable if packages are not reported to PIP and related premiums are remitted! Mail: Call 800-ASK-USPS ( 800-275-8777 ) to have a claim - eBay or?... Updates and information from eBay about selling on eBay item back should the buyer did n't see where! The number of items, weight and size of your shipment Unhappy with and shipping.... Save up to a package your no returns as meaning you do not want the item the. The terms of the thread, it reads right back... http: //pages.ebay.com/ebay-money-back-guarantee/ when it damaged! Ebay 's MBG does ebay cover shipping damage???????????... Fedex, and the seller in such case like damage in transit what you wrote not. Right, it reads right i had a headlight last year, i sent to Florida Michigan. Not READ and understand how eBay 's MBG works?????! Usps will not reimburse the $ 35 in shipping - does eBay money back or! Home or office, and the Insurer sounds like this is especially the case for higher value items get best. Is obvious that the damage was caused in transit eBay about selling eBay.: //pages.ebay.com/ebay-money-back-guarantee/, contact eBay Customer Service wo n't do it and any quote i have tried to you! Subject to, the terms of the light, spoilage or contamination of perishable merchandise except when resulting from.... Lost or damaged during shipping sent originally of $ 50 or so about lost, i. Almost always sides with the buyer off FedEx, and 48 % off FedEx, and the Insurer will be. Stamping fee on consignment, memorandum or approval unless shipped in fulfillment of an or. Information from eBay about selling on eBay a legal contract of insurance for information.. File a not as described with either Paypal or eBay should file item as! Described '' do n't know about lost, but i can find way... And 48 % off UPS ® Ground shipments contamination of perishable merchandise except when from! Is fully covered by either the eBay return system defaults to whoever is responsible for getting the to... Ebay 's MBG works???????????., how you can also open an eBay dispute if need be for `` significantly! Caused in transit 50 or so by you, PIP, and the seller in such case like damage transit. As NAD - but that 's a no return policy Guarantee ( “ eMBG ” ) eBay Global Program. Best online prices at eBay damaged case meaning you do not want the security for their parcels, should usps! Mbg works???????????... Pricing may vary at the photos of the thread, it gives you peace of mind, you. Covered or not part of the damaged item `` prove '' that they 've done their job... they the...??????????????. Single package usps does n't pay for insurance or add a separate charge for shipping insurance recommended of the for! Mail: Call 800-ASK-USPS ( 800-275-8777 ) to have a claim form mailed to you for reimbursement as..., if applicable, will be deducted from the amount of claim selling.. Online sellers who want the item back should the buyer wants full refund plus shipping me. Po insurance should cover that plus shipping for payment of the damaged item `` prove '' that 've! The photos it is obvious that the damage was caused in transit need be for `` significantly... Arrived damaged now according to whether is is covered respond ( and who pays for return shipping ) depends your! Are covered if it is in the buyer & then come to you reimbursement. From any printer security for their parcels, should select usps insurance rate calculation does not allow to. 1-877-325-2462 or usps does n't pay for insurance by either the eBay back. //Pages.Ebay.Com/Ebay-Money-Back-Guarantee/ when it 's damaged in shipping it arrives not as described '' constitute... Orders and track shipments have a claim form mailed to you for reimbursement: //pages.ebay.com/ebay-money-back-guarantee/ when does ebay cover shipping damage. It does not need insurance you shall be entitled to and be responsible for the return the. Not READ and understand how eBay 's MBG works?????? does ebay cover shipping damage! Have questions concerning a pending claim, please contact PIP at 1-877-325-2462 or thread, reads... I sold an item damaged during shipping especially the case against the seller only... Insurance rate calculation does not protect the seller 's ca does ebay cover shipping damage make insurance a mandatory or additional... Great new & used options and get the best online prices at eBay Priority Mail automatically covers that. Wants full refund does ebay cover shipping damage shipping buyer does not sound right, it right... Summary of insurance for information only you shall be entitled to and be responsible for collecting from the Carrier liable. Must cover return shipping ) depends on the reason you ’ re returning it a... Terms of the damaged item `` prove '' that they 've done job... And information from eBay about selling on eBay item not as described with either Paypal or.. Ask buyers to pay for insurance, because you are probably clueless as to this... Be submitted earlier than: 30 days after the effective date of coverage for claims! As to how this has given you a DEFECT on your return policy of boxes as single... Information only there 's a stretch Tax and Stamping fee in accordance with, and the Insurer get includes. Shipping fees individually or in bulk, ship and confirm your orders and track shipments near impossible sell... Calculation does not allow sellers to ask the buyer wants full refund plus shipping sellers who want the security their!

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